Our Response to COVID-19


Frequently Asked Questions

Ashridge House assures you that the safety and comfort of our guests and staff remain our highest priority. We continue to actively monitor official guidance and make adjustments accordingly. To see how we have adapted our beautiful home to adhere to government guidelines, please view this short video

We have implemented the following measures in addition to our usual thorough cleaning and hygiene processes:

  • All guests and staff arriving on site will have their temperature checked by an infra-red probe to monitor and minimize the spread of the virus
  • All non-essential team members are working remotely
  • Introduced additional sanitisation processes across our site and hand sanitiser is available in all communal areas
  • We will provide masks and gloves for any guest upon request (subject to availability)
  • Added new signage promoting social distancing in our public spaces along with a ‘1-way’ system to help minimize congestion around the venue
  • Reduced the amount of seating in public areas, and reduced the capacity of our meeting and function spaces
  • Introduced express check-in for guests upon arrival upon request
  • Designated isolation area for suspected cases
  • Introduced Central contact number for guests onsite to text/call with any questions regarding their stay to minimize contact with reception staff

The NHS has stated that it is highly unlikely that COVID-19 can be spread through food, but we are taking additional precautions including:

  • We operate a Food Hygiene Rating of 5 out of 5 – the highest possible rating for food safety standards
  • Meals will be served by our dedicated service team wearing the appropriate PPE. Our Food and Beverage Teams will work in two teams on alternate shifts – therefore minimising any cross contamination
  • Tea and coffee areas will be set up across the site to minimize congestion in lounge areas

Our planning is progressing in respect of various scenarios arising and we continue to monitor developments daily. We will update this statement and guidance and undertake to notify any potentially affected clients or personnel at the earliest opportunity in the event of any diagnosis, impact or changes.

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