Ashridge House gains Gold accolade
Ashridge House, the historic home to Ashridge Business School, is amongst just a handful of UK conference and meeting venues to be awarded the prestigious VenueVerdict Gold Standard Accreditation for last year, and also for Q1, Q2 and Q3 of 2015.
This is an accolade given only to venues delivering the very highest level of customer service.
Those awarded Gold achieved the highest Net Promoter Score of all the UK meeting venues eligible for VenueVerdict awards in 2014. This followed large volumes of positive customer feedback gathered in the 12-month period from January to December of last year.
The awards - independently operated by market research specialist BDRC Continental - were determined by around 21,250 customer surveys across 375 UK conference venues and hotels.
“Achieving a Net Promoter Score of +70 or more – the score required for Gold Standard Accreditation – is difficult enough, but to do so consistently over the year requires dedication to providing excellent hospitality.
Just 8% of the 375 venues participating in the VenueVerdict programme met the required levels this year, making attaining or retaining our Gold Standard Accreditation a tremendous achievement.”
James Bland, Director of Hotels and Hospitality at BDRC Continental